Shipping and Delivery Policy

We take pride in offering FREE international shipping to over 200 countries world wide. CaseCoverGalaxy is committed to provide better services to its customers. Our philosophy is to provide great value and unmatched services to our customers through hassle free online shopping experience.

The following cases should be taken into consideration regarding shipping times:

  1. Weight and dimensions of a package
  2. Place of Dispatch
  3. Destination
  4. Freight

From Where and How do you ship items?

All items will arrive safely to your destination from our warehouses and distributors located in different parts of the world. Packages arriving from China will be delivered and shipped via ePacket or EMS or China mail service as per the weight and size of the items. Packages shipped from the U.S warehouse are delivered and shipping via USPS or FedEx depending up on the accessibility and reach of our delivery partners.

What about customs?

Unfortunately, we can’t handle custom fees once the item is sold and shipped from our warehouse. It is the customer’s responsibility and duty to pay the custom fees if levied up on certain items when the products arrive to your country. We request you to check your country’s customs policy before ordering the product.

How long does shipping take?

Shipping time varies by location. These are our estimates:

Location *Estimated Shipping Time
United States 5-12 Business days
Canada, Europe 10-20 Business days
Australia, New Zealand 10-30 Business days
Central & South America 15-30 Business days

*This doesn’t include our 1-2 day processing time.

Do you provide tracking information?

The tracking information or code once the item is dispatched from our warehouse. If in any case you haven’t received any notification regarding tracking info, please don’t hesitate to contact us. You can track all your shipments here https://www.casecovergalaxy.com/track-your-order/

My tracking says “no information available at the moment”.

If the shipping companies didn’t update their back end system, you may see this information. It usually takes 2-5 business days for the tracking info to be updated on the system. If in any case even after 7 days there is no information about the tracking code, please contact us immediately.

I have ordered multiple products, will it arrive in one package?

In some cases, multiple items purchased in the same order will be sent in separate packages to avoid higher shipping charges. In addition to this, in some cases small items don’t attract customs duty so in order to help and serve and save you money we may send items in separate packages.

contact us at support@casecovergalaxy.com if you have any questions regarding shipping and delivery and we will try to our best to answer in a short period.

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